Ronnie Tonkin

+27(0) 82 450 9916

Business Analysis

Business Analysis is the study, analysis, and redesign of fundamental business processes to reduce costs and/or improve value to the business – to become more competitive. Business Analysis can lead to dramatic changes in the business by changing and improving the fundamental business processes by applying new technologies, new skills, new ways of working or any combination. SA Call Centres has the necessary skills to assist you with the following:


SA Call Centres employs a number of best-practiced strategic planning techniques and prefers "The Strategic Thinking" method described and practiced by Michel Robert. Our objective is to place your business in a superior position to your competitors by focusing on developing the DNA or Driving Force of the company that is going to make your business supreme.

SA Call Centres provides a business case model that will assist you to think through and capture all expenditure and revenue items. The model also provides a project risk model to ensure that all identified project risks have sufficient mitigation strategies. The Business Case is most often presented with a Project Plan and Project Charter as a complete set of documentation to obtain an investment decision.

This documentation is often also referred to as the specification document and contains the necessary requirements specified in sufficient detail to give the development team enough to develop a high quality product within the agreed time frame. SA Call Centres employs an agile method consisting of a series of process maps that produce incremental detail until each process has been defined sufficiently.

We meticulously plan every session of every workshop to ensure that the maximum value is extracted from every participant and that the desired outcome of the workshop is achieved. We document all deliverables produced and we ensure that the participants receive the output from the workshop in time to review and provide feedback. At SA Call Centres we believe in the power of workshopping strategic concepts and new ideas through a multi-disciplinary team of people from across the business – our experience shows that this process delivers the best results and buy-in from across the business.

At SA Call Centres, we consider four aspects in the reengineering process:

Our BPR methodology follows a structured five step process:

Other services include: