Ronnie Tonkin

+27(0) 82 450 9916

ronnie@sacallcentres.co.za

About SA Call Centre

SA Call Centres is a leading project management company based in Johannesburg, South Africa. Over the years, we have assisted businesses to implement strategic projects which have led to those companies being more competitive through higher efficiencies, better service levels and improved product offerings. Our experience in implementing the business strategy at an operational level in the organisation has resulted in these benefits.

Our approach to project management and implementing change is by working with the people in the business. We take a people centric approach to our projects by focussing on the detail, asking questions and understanding the concerns. It is our belief that projects will result in change and need to be hinged on good communication with all the stakeholders to ensure the project stays on track for successful implementation. We have undertaken projects all over the world and we have worked with many different cultures with differing views on the project lifecycle, however, all seem to agree that managing projects successfully means implementing a good project communication channel and providing people with the right information at the right time.

At SA Call Centres, we take great pride in our work to ensure that the results are of the highest standard and that our clients are extremely satisfied. We believe the best results are produced from work delivered under measured time pressure. Our commitment is to finish what we start, deliver real implementable solutions that work for your business and ensure value for money delivery.

Our Services

Project Management

Project Management

Project Management is the work involved in, planning, resourcing, organising, directing and controlling the development of an acceptable solution at an agreed cost within an agreed timeframe.

read more

Business Analysis

Business Analysis

Business Analysis is the study, analysis, and redesign of fundamental business processes to reduce costs and/or improve value to the business – to become more competitive.

read more

Customer Experience

Customer Experience

Designing your business around customer needs to make it easy for customers to do business with you is the most important operational goal you can set.

read more

Business Process Reengineering

Business Process Reengineering

SA Call Centres has assisted many businesses through a process of fundamentally rethinking their delivery processes and critically analysing and improving their measures of performance.

read more

Business Architecture

Business Architecture

To assist you to build your programme/project office, SA Call Centres will use Business Architecture principles and techniques to ensure every project contributes to the benefits of the business.

read more

Organisational Design

Organisational Design

Organisational Design is the process of configuring people's jobs to achieve the business strategy by implementing the right processes, structures, systems and people management practices into these jobs.

read more