Ronnie Tonkin

+27(0) 82 450 9916

Project Management

Project Management is the work involved in, planning, resourcing, organising, directing and controlling the development of an acceptable solution at an agreed cost within an agreed timeframe. At SA Call Centres, every bit of work that we undertake is considered a project, or part of a project, and is therefore be considered in terms of feasibility, risks, quality and delivery.


The SA Call Centres organisational change management methodology includes techniques for creating a change management strategy (readiness assessments), engaging senior managers as change leaders (sponsorship), building awareness of the need for change (communications), developing skills and knowledge to support the change (education and training), helping employees move through the transition (coaching by managers and supervisors), and methods to sustain the change (measurement systems, rewards and reinforcement).

Other services include: