The South African call centre industry is maturing rapidly, keeping pace with the rest of the world as businesses make important decisions around their outsourcing strategies. We provide services to both local SA based companies and to foreign companies looking at off-shoring their call centre operations to South Africa. The South African BPO competitive edge remains our people:
- We are a diverse nation and able to support most of the European languages
- We have call centre agents with the skills, knowledge and competencies to support any call centre requirement
- We have specialist support people with the ability to support any technology in any operational environment
SA Call Centres is a project management company based in South Africa. We will assist you to get the best solution for your requirements. Our services include:
- Strategic Outsource Planning and Consulting
- Providing Country Risk Assessment Information
- Assisting with Call Centre Due Diligence, IT Risk assessments and Audits
- Deal Making and Contract Negotiating
- Business Case and Proposal Validation
- Arranging Site Visits and Conducting Site Evaluations
- Providing Information to support Business Plans and Reports
Why South Africa
About South Africa
South Africa remains one of the world’s favourite tourist destinations. Besides the favourable weather conditions, vast cultures and extensive wildlife, South Africa is also best known for Nelson Mandela, 25 years of peaceful democracy, hosts of the 2010 Soccer World Cup and winners of many international awards in business, sports, arts and culture.
Our business environment rivals any with world class infrastructure for roads, harbours and airports. Our education, health care, financial and banking systems, and living standards rank with the best in the world. South Africa should not be considered for cheap, low cost outsourcing solutions. Rather consider South Africa as a destination for high quality, value for money services based on good quality people who are specialists in ensuring that your service levels are met at the highest standards.
South Africa's largest portal with links into all major business, economic and tourist sites.
The South African Chamber of Business to find out more about doing business in South Africa
The South African central bank for more information on monetary policy in South Africa
South African Government
The South African Government's commitment to developing South Africa as a services destination for the provisioning of BPO services remains very strong by providing many concessions to encourage the importing of services. Through these concessions, we have seen the cost of voice and data fall, labour regulations brought in line with international standards, the focus on developing the services sector through additional Government support, and many other improvements to assist local businesses to provide top quality service levels at international standards.
Visit www.dti.gov.za to find out more about the South African Governments' commitment to concessions and assisting businesses with developing trade relationships with foreign countries.
Visit www.labour.gov.za to find out more about labour policy and regulations in South Africa, as well as various rebates and benefits applicable.
Visit www.statssa.gov.za to find out more about statistics on South Africa's people, business, welfare and many more.
South Africa operates as a country with good governance. Regulating bodies are in place and are given the authority to ensure the services industry operates within the regulations. The two key regulating bodies for the BPO sector are:
Telecommunications – The Independent Communications Authority of South Africa (ICASA) is the regulator for the South African communications, broadcasting and postal services sector.
Staffing – The Association of Personnel Service Organisations (APSO) is committed to the upliftment and professionalization of the labour recruitment industry in South Africa. With forty years experience, APSO is well placed to advise member agencies, client companies and work seekers on their dealings within the labour recruitment sector.
The call centre and BPO industry is a major employer in the South African economy and is well represented and supported across the country. The industry bodies serve to support the industry and ensure that it remains strong in growth and prosperity.
Business Process enabling South Africa (BPeSA) is the national coordinating industry association representing the interests of the Business Process Outsourcing & Offshoring sector in South Africa. The overriding aim of BPeSA is to deliver a national coordinated support service to the industry to enable the development, growth and continued success of the BPO & O sector as a whole, its industries and stakeholders.
Visit www.bpesa.org.za to find out more about the South African Call Centre & BPO industry in South Africa.
The Contact Centre Management Group (CCMG) of South Africa provides an open forum for discussing ideas, trends, innovations, benchmarking, issues and challenges in the contact centre industry. It is, however, not merely a forum: it also offers a unique opportunity to network and interact with industry peers, experts and solutions providers. The CCMG is a progressive body geared towards bringing the professionals of the contact centre industry together.
Visit www.ccmg.org.za to see how industry professionals are developing this sector by exploring a broad set of current and upcoming technologies, best practices, solutions, tools, platforms and services in order to serve the contact centre services in South Africa.